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Delivery Information

We are committed to delivering your order accurately, in good condition, and always on time.

The large majority of our orders are dispatched within 1 working day of the order and delivered in 2-3 days from shipping. We ship through leading courier services, and you can track your order online after it is shipped. In the unlikely event, we are unable to deliver any items in your order, be assured that you will not be charged for that item, or you shall be refunded the full amount charged for the item.

 

Please note our shipping policy as follows:

We currently deliver to more than 25000 Locations across India. In case the order is placed for a destination whose Pin code is not serviceable by our courier partners, We reserve the right to cancel the order and refund the amount at our discretion.

Our shipping and delivery lead times vary by destination, and the typical lead times are as shown below:

 

Destination

Metro cities

Rest Of India

Dispatch Time (A)

1-5 working days

1-5 working days

Delivery Time (B)

1-2 working days

2-7 working days

Total time for delivery (A+B)

4-7 working days

3-12 working days

 

As mentioned above, we dispatch most items within 1-5 working days of the order. However, in some cases, we may take longer, up to 10 working days, to deliver the order as we may have to procure it from some other stores or our suppliers. In the unlikely event that we are not able to ship your order completely within 10 working days of the order, we shall cancel the remaining unshipped part of the order, and send you an email informing you about the same. In such cases, your payment against the unshipped part of the order shall be refunded, in the manner you have made the payment.

    We ship on all weekdays (Monday to Saturday), excluding public holidays and local Holidays .To ensure that your order reaches you in the fastest time and in good condition, we only ship through reputed courier agencies.

    While we shall endeavour to ship all items in your order together, this may not always be possible due to product characteristics, or availability.

 

While Accepting your delivery:

 

    If you believe that the product is not in good condition, or if the packaging is tampered with or damaged, before accepting delivery of the goods, please take a picture of the packaging from all the angles, refuse to take delivery of the package, and chat with our Customer Care team or mail us at support@supeal.com, mentioning your order number. We shall make our best efforts to ensure that a replacement delivery is made to you at the earliest.

    You may track the shipping status of your order on the courier company’s website.

 

*Note: In the event, we have to cancel any items in your order if you have paid using a credit card your credit card shall not be charged for the above canceled item(s). If you have paid using a debit card/netbanking, your bank shall be instructed to refund the amount within 2 working days. However, the actual credit to your account will depend on your banks processing time, which may be 7-15 days. If you do not receive a credit within this time, please check with your bank and let us know at support@supeal.com if you face any issues with the same