We are committed to delivering
your order accurately, in good condition, and always on time.
The large majority of our
orders are dispatched within 1 working day of the order and delivered in 2-3
days from shipping. We ship through leading courier services, and you can track
your order online after it is shipped. In the unlikely event, we are unable to
deliver any items in your order, be assured that you will not be charged for
that item, or you shall be refunded the full amount charged for the item.
Please
note our shipping policy as follows:
We currently deliver to more
than 25000 Locations across India. In case the order is placed for a
destination whose Pin code is not serviceable by our courier partners, We
reserve the right to cancel the order and refund the amount at our discretion.
Our shipping and delivery
lead times vary by destination, and the typical lead times are as shown below:
Destination | Metro
cities | Rest
Of India |
Dispatch Time (A) | 1-5 working days | 1-5 working days |
Delivery Time (B) | 1-2 working days | 2-7 working days |
Total time for delivery (A+B) | 4-7 working days | 3-12 working days |
As mentioned above, we
dispatch most items within 1-5 working days of the order. However, in some
cases, we may take longer, up to 10 working days, to deliver the order as we
may have to procure it from some other stores or our suppliers. In the unlikely
event that we are not able to ship your order completely within 10 working days
of the order, we shall cancel the remaining unshipped part of the order, and
send you an email informing you about the same. In such cases, your payment
against the unshipped part of the order shall be refunded, in the manner you
have made the payment.
We ship on all
weekdays (Monday to Saturday), excluding public holidays and local Holidays .To
ensure that your order reaches you in the fastest time and in good condition,
we only ship through reputed courier agencies.
While we shall endeavour
to ship all items in your order together, this may not always be possible due
to product characteristics, or availability.
While Accepting your delivery:
If you believe
that the product is not in good condition, or if the packaging is tampered with
or damaged, before accepting delivery of the goods, please take a picture of
the packaging from all the angles, refuse to take delivery of the package, and chat
with our Customer Care team or mail us at support@supeal.com, mentioning your
order number. We shall make our best efforts to ensure that a replacement
delivery is made to you at the earliest.
You may track
the shipping status of your order on the courier company’s website.
*Note: In the event, we have
to cancel any items in your order if you have paid using a credit card your
credit card shall not be charged for the above canceled item(s). If you have
paid using a debit card/netbanking, your bank shall be instructed to refund the
amount within 2 working days. However, the actual credit to your account will
depend on your banks processing time, which may be 7-15 days. If you do not
receive a credit within this time, please check with your bank and let us know
at support@supeal.com if you face any issues with the same