Note: All Products are Insured against theft and damages incurred
during transit. If you receive a package that is open or looks to have been
tampered with, do not accept it. Contact supeal.com Customer Care via chat
support or email us at support@supeal.com, and we will have the issue quickly
resolved.
Product Replacement & Refund Guarantee:
If I'm not satisfied with the product?
If you are not satisfied with the product you have to raise a claim within 24
hours of receiving the product . You (Customer) have to return the product in
the original packing as you received from us (Supeal.com). A customer has to
ship the product from their side and at their cost within 48 hours from he/she
received the product. In this case Shipping charges are non refundable.
If I received damaged product?
Don't worry, our quality checking team checks the product assure the product
quality before a delivery, in case if you have received an item in damaged
condition you need to email us the images of the damaged product within 24hrs
to be eligible for transit insurance coverage. Please send pictures of the
damaged product at support@supeal.com
What is Refund Process?
If you want a voucher/Coupon, the same would be sent to you
within 24 hours and you can use it to purchase another product on supeal.com.
If you want the amount back, we will refund the money the way the payment was
made. If the payment was by Credit Card or Net-Banking, we will refund the
Credit Card or Net-Banking account. If the payment mode was Cheque or DD, we
will send you a cheque (not a DD). In the case of COD payments, we will only be
able to refund your amount via store credit. Typically refunds are processed in
less than 7 working days but in the case of payments by Cheque or DD, it may
take a few extra days for the cheque to be delivered to your billing address, and
for the funds to be credited to your account, once you deposit the cheque.
This policy is only for customers in India and we won’t be
able to provide exchange, returns or refunds to our international customers due
to prohibitive shipping costs.
Mobiles and Cameras: The packet seal must be intact. Once unsealed,
the product cannot be returned unless for any manufacturing defect. In the case
of Imported Unlocked handset, we will only be to provide a replacement warranty
for 7 days against any manufacturing defects.
When you buy our products your purchase is covered by our under 30 Days
Replacement Guarantee in case you receive a defective product or a product
other than specified on the site. In the case of manufacturer warranty items
the items come with a Vat paid the bill and can be replaced at any service
center across India. In the case of a seller warranty Products, you can refer
the rules for the same on the specific product page.
Return the product through any courier service. All
return shipping will be borne by the buyer The refund/replacement process will
be initiated once we have received and verified the product(s). You would be
called and our executive would ask you if you want a refund voucher or you want
the amount back.
Shipping Charges and COD Charges are non refundable.
To return a product you need to follow these steps:
It's very simple put the product in its original packaging mention your order
number on a paper and insert the original invoice Seal the package
properly Send the Parcel.